FRAKT OCH RETUR

Standard shipping is free on orders over USD 95. The exact rate for your address is shown at checkout before you confirm anything.

• —Orders placed before 12:00 CET on a working day are normally dispatched the same day, otherwise the next working day.
• —You get a tracking link by email when the parcel leaves us.
• —Delivery times are the carrier's estimates and start from dispatch, not from the moment you order.
• —If a delivery is going to be significantly later than we said, you can cancel and get your money back.

Prices include Swedish VAT at 25%. For deliveries outside the EU, the destination country may charge import duty and local tax on arrival. Those charges are set by that country, are not included in our price, and are paid by the recipient. We do not mark parcels as gifts and we do not understate the value on customs paperwork.

• —Tell us first, by email to support@jhntrading.shop, with your order number.
• —Pack the item so it survives the trip. The original bag is fine.
• —Send it to the return address below and keep the proof of postage.
• —We process the refund within 14 days of receiving your notice, and we may wait until the goods are back or you show they were sent.

You can try it on and move in it. That is examination and it does not affect your right to return. Washing it, wearing it for a full session, or removing the labels goes beyond examination and we may deduct the reduction in value. Sealed support garments cannot be returned once the seal is opened — the exception is explained here.

We do not run a separate exchange process, because a return plus a new order is faster and gives you a fresh 14 days on the replacement. Tell us what you are sending back and order the size you want whenever you like.

If a parcel does not arrive or arrives damaged, tell us and we will chase the carrier. Until the goods are in your hands the risk is ours, not yours.